Terms & Conditions

Last updated 8 September 2026

These terms cover use of the Apex Lift Solutions website and customer portal, and the way we quote, schedule and bill forklift service. They are written for the businesses we serve.

1. Who we are

Apex Lift Solutions, serving Long Island and the New York metropolitan area. Reach us at (516) 644-7187 or info@apexliftsolutionsusa.com.

2. Using this website

You may use this site to learn about our services, request service, and — if you have an account — review quotes, invoices, service history and service plans. Do not attempt to access another customer’s records, interfere with the site, or use it to send unlawful or abusive content.

3. Requesting service

Submitting a request tells us what you need. It does not create a service appointment by itself. We confirm scheduling with you directly. You are responsible for the accuracy of what you tell us about your equipment and site — make, model, serial number, location and access — because we rely on it to send the right technician with the right parts.

4. Quotes and estimates

A quote sets out the work we propose and its price. Quotes may expire, and prices can change if the work found on site differs materially from what was described. Approving a quote in the portal is your authorisation for us to proceed with the work described in it.

5. Invoices and payment

We invoice for work performed and parts supplied. Invoices show the amount, any sales tax, and the amount due. You can pay online through the portal, which opens a secure payment window operated by our payment provider, or by arrangement with us.

When you pay by card or by bank transfer (ACH), you authorise the charge shown at that moment. Bank transfers are not settled instantly; a payment can be returned by your bank several business days later, and an invoice returns to unpaid if that happens.

6. Monthly service plans

Service plans cover scheduled preventive maintenance for a single identified forklift, for a fixed number of monthly payments agreed in advance.

How they work:

• We send you an offer describing the equipment, what is included, what is excluded, the monthly price for bank transfer and for card, the sales tax, the start date, and the number of monthly payments.
• You review it and sign electronically if you want it.
• You add a payment method through our payment provider’s secure window.
• Billing starts on the agreed date and runs for the agreed number of monthly payments.
• The plan ends when those payments are complete. It does not renew automatically. Continuing coverage means a new offer and a new signed agreement.

The monthly amount is the exact figure in the agreement you signed. We cannot increase it under that agreement; a different amount requires a new one.

Pausing, resuming, changing the number of remaining payments and cancelling are handled by Apex staff at your request rather than by a self-service button in the portal. Contact us and we will action it and confirm.

When a plan is cancelled we stop the recurring authorisation with our payment provider, which stops future automatic charges once the cancellation takes effect. Cancelling does not refund payments already taken, and stopping automatic charges is a separate matter from any remaining obligation under the agreed term — if you are considering ending a plan early, contact us and we will confirm how it will be handled in your case. See our Refund & Cancellation Policy.

7. Electronic records and signatures

By completing the electronic signing process, you intend your typed name to serve as your electronic signature, and you agree to receive and retain the agreement electronically. We record your name, title, the time of signing, your confirmations, and a permanent copy of the document exactly as you signed it. You can retrieve your signed agreement from the portal at any time.

8. Your account

Keep your login details confidential and tell us promptly if you suspect someone else has gained access to your account. Where necessary, we may take reasonable steps to verify instructions or account activity before acting on them.

9. Communications

We send service-related email — quotes, invoices, receipts, refunds, service plan notices and account messages. These are part of the service and are not marketing. We do not run a marketing email list or send marketing text messages.

10. Service availability and this website

We work to keep the site and portal available and accurate, but we do not guarantee uninterrupted access. Payment processing depends on our payment provider.

11. Our content

The text, images and design of this site belong to Apex Lift Solutions. Manufacturer names and logos are the property of their respective owners and are used only to identify equipment we service; their appearance does not imply any affiliation or endorsement.

12. Changes and governing law

We may update these terms. The date at the top shows the current version.